Terms of Service

Last updated: 25 September 2026

1. About these terms

These Terms of Service ("Terms") govern access to and use of DODEAL AI Call Intelligence (the "Service") and the website at brain.dodeal.com (the "Website"), provided by DODEAL ("DODEAL", "we", "us" or "our"). More information about DODEAL is available at www.dodeal.com.

By using the Service, the company that subscribes (the "Customer") and its authorised users agree to these Terms. If a separate written agreement or order form has been signed with DODEAL, that agreement applies together with these Terms, and it prevails where the two differ.

2. The Service

The Service is a business-to-business product for real-estate companies. The Customer installs a recorder app on company phones used by its sales agents. Recorded sales calls are uploaded to DODEAL's servers, where the Service:

• Transcribes calls and identifies agent and client speakers.
• Scores the agent's performance on each call.
• Detects phone numbers, meetings, lead grade and client type.
• Writes coaching tips and client summaries.
• Presents results in dashboards for the Customer's managers.

3. Accounts and access

• Access to dashboards is through password-protected accounts. Team access is role-based, and the Customer decides which users receive which roles.
• The Customer is responsible for keeping login details confidential and for all activity under its accounts.
• The Customer should inform us promptly of any suspected unauthorised access.

4. Customer responsibilities for call data

The Customer is the controller of the call data, and DODEAL processes it on the Customer's behalf and instructions. The Customer is responsible for:

• Informing its clients and agents that calls are recorded and analysed.
• Having a lawful basis, including consent where required, under applicable laws and regulations.
• Ensuring it has the right to upload and process every call submitted to the Service.

How we handle data is described in our Privacy Policy, which forms part of these Terms.

5. Acceptable use

The Customer and its users must not:

• Record or upload calls unlawfully or without the permissions required by applicable laws and regulations.
• Use the Service to harass, intimidate or harm any person.
• Upload calls or other content they have no right to process.
• Attempt to interfere with, disrupt or gain unauthorised access to the Service or its systems.

We may suspend access where we reasonably believe the Service is being used in breach of this section, and we will inform the Customer where appropriate.

6. Optional cloud AI fallback

By default, processing runs on DODEAL-operated servers. The Customer may choose to enable an optional cloud AI fallback provider for transcription or analysis. This option is off by default. If the Customer enables it, call data may be sent to that third-party AI provider for that purpose, and the Customer accepts this when enabling the option.

7. AI output

The Service uses artificial intelligence, and its output, including transcripts, scores, grades, alerts, tips and summaries, may contain mistakes. Scores and alerts are intended to support managers' decisions. They should be reviewed with appropriate human judgement and must not be used as the sole basis for employment decisions about any agent.

8. Subscriptions, fees and payment

• Subscriptions are available on a monthly, quarterly or annual basis.
• Each plan includes a number of call minutes. Minutes above the included amount are charged per minute at the overage rate for the plan.
• Additional agents and extended recording retention are available as add-ons.
• A one-time setup fee applies for preparing company phones.
• Prices may be subject to VAT or other taxes where applicable.
• Invoices are payable within the payment terms stated on the invoice or order form.
• If an invoice remains unpaid after a grace period, we may suspend the Service until payment is received. We will give notice before doing so.

9. Data retention, export and end of contract

• Recordings are kept for the retention period in the Customer's subscription (1, 3, 6 or 12 months, or as agreed).
• Transcripts, analysis and invoices are kept for the duration of the contract or as required by law.
• The Customer can request deletion or export of its data.
• At the end of the contract, company phones are reset to factory software, and DODEAL software and data on them are removed.

10. Security

We take reasonable measures to protect the Service and Customer data, including encryption of recordings at rest and password-protected, role-based access. The Customer is responsible for the security of its own devices and user accounts.

11. Intellectual property

DODEAL owns the Service, the Website, the recorder app and all related software and content. The Customer receives a limited, non-exclusive, non-transferable right to use the Service during its subscription for its internal business purposes. The Customer retains its rights in its call data and in the results generated for it.

12. Service availability

We make reasonable efforts to keep the Service available and working well. However, we do not guarantee uninterrupted or error-free operation, and no specific uptime level applies unless agreed in writing. We may carry out maintenance and updates, and we will try to minimise disruption.

13. Limitation of liability

To the extent permitted by applicable laws and regulations:

• The Service is provided on an "as is" and "as available" basis, without warranties beyond those expressly stated in these Terms or a written agreement.
• DODEAL is not liable for indirect or consequential losses, such as loss of profits, business or opportunities.
• DODEAL's total liability in connection with the Service is limited to the fees paid by the Customer for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable laws and regulations.

14. Term and termination

The subscription continues for the chosen billing period and renews unless ended in line with the agreed terms. Either party may end the contract in accordance with those terms. We may suspend or end access if these Terms are seriously breached. On termination, the end-of-contract steps described in section 9 apply.

15. Changes to these Terms

We may update these Terms from time to time. We will give Customers reasonable notice of material changes before they take effect. Continued use of the Service after that date means the updated Terms apply.

16. Governing law

These Terms are governed by the applicable laws and regulations specified in the Customer's agreement with DODEAL.

17. Contact

If you have any questions about these Terms, you can reach DODEAL through the contact form on brain.dodeal.com.